Eric Wagner

Forward-thinking Technology Expert, Creative Problem Solver, Strategic Planner

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669 Grand View Ave Apt 1

San Francisco, CA 94114

(415) 203-7176

eric@devopsman.com

EXPERIENCE

Wagner AI Media and Consulting, San Francisco, CA

Owner

November 2022 - PRESENT

• Machine Learning and AI Infrastructure

• Designed and deployed machine learning pipelines incorporating JupyterHub, GPU computations, PyTorch, and TensorFlow infrastructures.
• Enhanced predictive capabilities and operational efficiency through these advanced machine learning pipelines.

• Specialized AI Consultations

• Spearheaded specialized Stable Diffusion AI (A1111) consultations, guiding clients through the complexities of this technology for art innovation.
• Facilitated training models and crafting LoRas, focusing on ethical usage and practical implementations.

• Cryptocurrency and NFT Engagements

• Generated substantial annual income through strategic engagements in cryptocurrency trading and NFT markets.
• Demonstrated a proficient understanding of digital assets, highlighting financial acumen in this domain.

Netskope, Santa Clara, CA

Senior Director of Ops, QA, and Service Delivery

August 2016 - November 2022

• Leadership and Team Management

• Led Operations and Platform Engineering at Netskope, overseeing a global team of 60+ members.
• Fostered a culture of continuous improvement and technological advancement.
• Guided cross-functional teams in developing and managing scalable platform solutions, achieving significant system reliability and performance improvements.
• Provided guidance and support to engineering managers and technical leads.

• Cloud and Infrastructure

• Directed the design and implementation of cloud infrastructure using AWS, Azure, and Google Cloud, significantly reducing operational costs.
• Architected a hybrid cloud strategy to optimize cost, security, and scalability.
• Implemented Kubernetes-based infrastructure on GCP GKE, enhancing system scalability and reliability.
• Facilitated the migration of legacy systems to modern, cloud-based architectures, increasing system performance and reducing infrastructure costs.

• CI/CD and Automation

• Spearheaded the integration of CI/CD pipelines, significantly reducing deployment times and improving efficiency.
• Directed the development of advanced CI/CD pipelines and automation initiatives using Terraform, AWS CloudFormation, and Jenkins.

• Security and Compliance

• Developed and enforced security policies, achieving ISO 27001 certification.
• Championed SOC 2, HIPAA, GDPR, and CCPA compliance.
• Implemented security measures using Infrastructure as Code (IaC) practices and advanced security operations centers (SOCs).

• Vendor Management and Cost Optimization

• Managed vendor relationships and negotiated contracts, securing significant discounts and improved SLAs.
• Implemented project portfolio management systems to improve project tracking and resource utilization.

• Data Management and Analytics

• Integrated Looker with GCP BigQuery to enhance data analytics capabilities.
• Support and provide analytics for Netskope’s SaaS products.
• Managed scalable MongoDB clusters and overhauled Redis cluster management.

• Monitoring and Performance

• Implemented monitoring solutions using Prometheus and Grafana, significantly reducing mean time to resolution (MTTR) for critical issues.
• Conducted regular load testing and optimized database performance, supporting substantial user base growth.

• Disaster Recovery and Business Continuity

• Coordinated disaster recovery planning, reducing potential downtime to less than two hours.
• Developed comprehensive disaster recovery plans and executed seamless data center migrations.

• Technology Integration and Adoption

• Led the adoption of containerization and orchestration technologies like Docker and GKE.
• Evaluated and adopted new tools to enhance platform capabilities and streamline operations.
• Integrated advanced data systems and tools for better system accessibility and user experience.

• Agile and DevOps Practices

• Established best software development and infrastructure management practices, promoting a DevOps culture.
• Led Agile operations and data system enhancements, improving team flexibility and project output.

• Key Achievements

• Improved system reliability through strategic initiatives.
• Achieved significant cost reductions and enhanced scalability through cloud strategies and automation.
• Enhanced operational efficiency and reduced deployment times.
• Successfully led multiple large-scale projects, including transitioning primary applications to microservices architecture.

Sentient Investments, San Francisco, CA

Director of Trading and AI Training Operations

April 2015 - August 2016

• Data Collection and Control Services

• Steered large-scale data collection and control services pivotal for distributed Artificial Intelligence and Machine Learning training.
• Led initiatives to gather and manage data crucial for AI and ML systems across distributed networks.

• AI and ML Infrastructure

• Managed a 1.5 million core infrastructure for AI genetic algorithm training.
• Implemented a robust Mesos/Chronos Docker ecosystem for enhanced scalability and efficiency.
• Spearheaded GPU/CUDA optimizations to improve processing speeds.

• Project Management

• Utilized project management tools and Agile practices for project visibility and task tracking.
• Advocated and implemented advanced technologies in machine learning, evolutionary algorithms, deep learning, and GPU technology.

• Content Delivery Network (CDN) and Database Management

• Orchestrated a private CDN using Apache, HAProxy, NGINX, and Varnish.
• Refined MySQL databases to support 30k+ queries per second.

• Team Leadership and Development

• Set strategic goals for the IT team, enhancing competencies and managing performance through development and coaching.

• System Monitoring and Deployment

• Developed monitoring frameworks using Nagios for system integrity and rapid issue identification.
• Established a streamlined development operation deployment process for continuous AI training and system updates.
• Integrated development systems with tools like JIRA, Crucible/Fisheye, Bamboo, and Stash.

• Operational Efficiencies and Deployment Solutions

• Crafted deployment solutions to enhance operational efficiencies and reduce system downtime.

• Trading Operations and Strategy

• Managed daily trading operations with a portfolio involving tens of millions in transactions.
• Conducted live operations with critical data feeds such as NASDAQ, NYSE, CME, and FX platforms.
• Designed pre-trade analytical tools to assess equities based on liquidity and corporate activities.
• Instituted risk management protocols for quick responses to market anomalies.
• Maintained oversight of trading systems for compliance with risk thresholds and capital strategies.
• Pioneered daily backtesting procedures to enhance predictive trading analytics.

Twelvefold Media, San Francisco, CA

Director of Operations

August 2014 - April 2015

• IT Operations Management

• Directed comprehensive IT operations for a swiftly scaling tech firm, spearheading infrastructure advancements and ensuring scalability.
• Led pivotal initiatives at a renowned technology corporation, overseeing advanced AI and hardware projects to forge groundbreaking developments in computing.
• Administered contracts with third-party IT service providers, overseeing the deployment and configuration of new tech solutions to meet evolving business needs.
• Coordinated operations, engineering, and IT logistics and infrastructure setup during an office relocation, minimizing downtime and maintaining productivity.

• Infrastructure and Database Management

• Led the transition from traditional on-prem database solutions to a cutting-edge Amazon Redshift environment, optimizing data handling capacities.
• Administered a robust Hadoop/HDFS/map-reduce ecosystem, crucial for indexing AD URLs.
• Managed a ParAccel (Actian Matrix) data warehouse, maintaining optimal data storage and retrieval systems.
• Supervised PostgreSQL database operations, ensuring database integrity and performance.
• Designed and implemented a Solr cluster tailored to meet specific data querying needs.
• Oversaw the deployment and maintenance of all cloud-based services, including a bespoke backup system tailored for HDFS AD URL index resilience.

• Team Leadership and Development

• Spearheaded a high-caliber team, instilling a culture of excellence in web development, content management, and user experience optimization.
• Administered budgets for numerous website tool and infrastructure projects, optimizing resource allocation and cost efficiencies.

• Security and Automation

• Applied a data-driven approach to security, leveraging extensive experience with scripting and automation in Python and Bash, enhancing operational efficiency and responsiveness.
• Pioneered the adoption of rigorous access control protocols, managing ticketing operations and ensuring secure, seamless access to corporate systems.

• IT Asset Management

• Orchestrated the procurement and setup of IT assets ranging from hardware to essential software, significantly boosting workflow efficiency and system functionality.

• System Architecture and Development

• Conceptualized and executed the server architecture for an advanced advertising bid management system, enhancing operational efficacy.

Genetic Finance, San Francisco, CA

Director of Trading and AI Training Operations

April 2011 - August 2014

Having made significant strides at Genetic Finance, which later evolved into Sentient Investments, my career trajectory took me to Twelvefold Media before ultimately circling back to the rebranded Sentient Investments, a testament to my commitment and continued relevance in the evolving financial operations landscape. For a comprehensive overview of my role and contributions, please refer to the section on Sentient Investments above.

Kyte, San Francisco, CA

Director of Scalability and System Architecture

January 2007 - April 2011

• Platform Architecture and Scalability

• Architected, deployed, and managed an online video platform scaled to millions of concurrent viewers, showcasing an ability to deliver high-performance solutions for mass consumption.
• Crafted and fine-tuned the architecture of a trailblazing online video platform, orchestrating scalability to support millions of simultaneous viewers—a testament to delivering high-caliber, consumer-focused solutions.

• Stakeholder and Product Management

• Orchestrated stakeholder engagement to assimilate requirements, prioritize initiatives, and align with business goals and user expectations.
• As the internal product manager for major company programs, balanced complex, competing customer requirements with technical feasibility.

• Collaboration and Web Production

• Orchestrated collaborative web production processes across design, marketing, and technical teams, delivering superior web experiences on schedule.

• Backend Operations and Live Broadcasts

• Spearheaded backend operations for live broadcasts featuring premier artists, thriving under the spotlight of high-stakes scenarios.

• Infrastructure and Cloud Services

• Masterminded the comprehensive Kyte infrastructure, configuring a robust stack from CDN caching to MySQL DB clusters, leveraging dynamic cloud services like Rackspace and AWS for seamless scalability.
• Designed and monitored all software and service tiers at Kyte, implementing cutting-edge technologies such as Tomcat Java servlet servers and multi-tier caching systems to enhance service delivery and operational efficiency.

• Media Handling and Streaming

• Pioneered an Apple Dynamic HTTP Streaming service, transforming the live streaming experience for a global audience of iOS device users.
• Engineered a transcoding system that processes up to 50,000 hours of video daily, redefining benchmarks for media handling capabilities.
• Elevated services such as video on demand and transcoding for an elite clientele, consistently delivering excellence and innovation.
• Maintained and refined a high-capacity transcoding cluster supporting an extensive range of video and audio codecs, ensuring top-tier media quality and robustness.

• Database Management and Optimization

• Developed a high-efficiency MySQL/MariaDB database cluster, optimizing for unmatched scalability and reliability.

• Performance Metrics and Impact

• Achieved over 1.6 billion video views, underscoring the vast reach and impact of the solutions deployed.

• Deployment and Continuous Delivery

• Implemented a state-of-the-art deployment and installation system utilizing Bash, Perl, and PHP, integrating sophisticated features like automatic rollback and multi-tier deployments, fully integrated into a continuous delivery framework.
• Oversaw the entire lifecycle of website infrastructure products, from conception to launch, consistently surpassing quality standards and user expectations.

• High Availability and Disaster Recovery

• Orchestrated implementing and managing High Availability (HA) and Disaster Recovery (DR) systems to ensure robust, uninterrupted service and rapid recovery during system failures.
• Optimized infrastructure resilience through strategic redundancy planning, rigorous testing, and continuous improvement processes, minimizing downtime and safeguarding critical data integrity across multiple operational environments.

• Business Development and External Partnerships

• Contributed to business development through expert engagement with crucial external engineering partners and vendors, enhancing project outcomes and innovations.

• Process Improvement and Methodologies

• Drove significant process improvements within software development and release management, establishing robust methodologies for production and support.

• Real-time Data Operations

• Orchestrated operations for real-time stock data feeds across diverse trading platforms, merging financial savvy with tech acumen.

EDUCATION

University of Vermont, Burlington, VT

B.A. Anthropology

SKILLS

• Machine learning
• Deep learning
• AI / LLM training
• AI genetic algorithms
• Predictive trading analytics
• Stable Diffusion AI
• Image synthesis
• AI education
• GenAI Orchestration: LangChain, LlamaIndex
• LLM models: OpenAI (ChatGPT), Anthropic (Claude), Meta (Llama), Mistral
• Vector DBs: Pinecone, Weaviate
• LLM Ops: PromptLayer, Helicone
• Sagemaker
• AWS: ECS, EC2, S3, RDS, VPC, Lambda, IAM, CDK, CLI, SDK, Secrets Manager, Storage, ArgoCD, GovCloud, AWS Networking, ConfigMaps, DynamoDB, AWS CloudFormation
• Azure AI
• Azure
• Google Cloud (GCP)
• Cloud-based architectures
• Hybrid cloud strategy
• Cloud governance
• Cost optimization
• Cloud analytics
• Cloud infrastructure
• Cloud services
• Terraform
• CI/CD pipelines
• Kubernetes (GCP GKE, AWS EKS)
• Helm / Helm Charts
• Chef
• CircleCI
• Docker
• Jenkins
• GitHub
• GitLab
• Prometheus
• Grafana
• Puppet
• Ansible
• Infrastructure as Code (IaC)
• Cloud Security
• Secure coding practices
• Security automation
• Postman
• SOAP UI
• Python
• Perl
• PHP
• Java (Spring, Spring Boot)
• Scala
• Rust
• Golang
• NodeJS
• TypeScript
• MySQL
• SQL
• SQL Server
• RDBMS
• MongoDB
• MariaDB
• NoSQL
• BigQuery
• Redis
• Kafka
• Databricks
• Spark
• Flink
• Trino
• Airflow
• Kinesis
• Hadoop
• Cassandra
• Hive
• HDFS
• Solr
• Elasticsearch
• Data Engineering
• Data science technologies
• Database performance
• Load testing
• Auto-scaling
• Real-time stock data feeds
• Real-time monitoring
• ISO 27001
• NIST 800
• SOC 2
• SOX
• HIPAA
• GDPR
• CCPA
• Security policies
• Information security
• Cryptography
• Firewalls (Cisco, PanOS, Netskope Cloud Firewall)
• Intrusion detection (Netskope)
• Endpoint protection platforms (Netskope)
• Access control protocols
• Okta
• Software engineering
• Network operations
• System reliability
• High availability
• System scalability
• Load balancing
• Network resilience
• Disaster recovery
• Business continuity
• Infrastructure management
• IT Governance
• IT operations
• IT asset procurement
• Legacy systems
• Vendor management
• Managing engineers
• Software development
• Photoshop (20+ years of experience)
• Google Workspace support and integration
• Oracle NetSuite
• Zendesk
• BambooHR
• JIRA (both cloud and server/data center versions)
• Bugzilla
• Opsgenie
• Zoom support and integration
• Confluence
• Slack support and integration
• Box
• Visio
• Tableau
• Looker
• PowerBI
• SmartSheets
• FFMPEG
• Amazon Redshift
• Web development
• Content management
• GL, ERP, CRM, HRIS
• Workday Adaptive Planning
• Platform engineering
• Service delivery
• Design and management of SLAs, KPIs, and OKRs
• Performance tuning
• Capacity planning
• Business development
• GPU/CUDA
• CDNs
• FinOps
• IAM and SSO
• DataDog
• SumoLogic
• MDM (Mobile Device Management)
• Monitoring solutions
• Cybersecurity
• Agile operations
• Agile SAFe framework
• Video on demand
• Apple Dynamic HTTP Streaming
• Transcoding system
• Live broadcasts
• Big data technology
• Salesforce
• Office relocation
• Stakeholder engagement
• External engineering partners
• Cryptocurrency trading
• Linux
• Solaris
• Windows
• Sendmail
• Spamassassin
• ClamAV
• TCP/IP
• DNS
• DHCP
• NIS
• VPNs
• Bandwidth control
• SVN
• Git and GitHub
• Equities
• Forex markets
• Risk management
• Trading operations
• Advertising bid management
• ITIL